Refund policy

Every Harrington Home piece is made to order, in your choice of fabric. Nothing is warehoused, and nothing is cut until you have approved your cloth. A piece built for you cannot be returned to stock or sold to anyone else, which is why returns are limited.

Within 48 hours of ordering

You may cancel or change your order within 48 hours, provided we have not yet approved your fabric for production. Nothing has been cut at that stage, so there is no cost to you and we refund in full.

On customised pieces paid 50% on order, the 50% advance is refunded in full.

After 48 hours

Once the 48 hours have passed, or once your fabric has been approved, pieces cannot be returned or exchanged and no refund is due. Your piece is already in production.

This includes changes of mind about colour, fabric or size, which is why we send samples free of charge and ask you to confirm your measurements before ordering.

Faulty pieces

None of the above affects your position where a piece is faulty.

Where a manufacturing defect is confirmed, we repair the piece wherever a repair is possible. Where it isn't, we make you a new one. Either way there is no cost to you. We will assess the piece and advise whether repair or replacement is appropriate.

Beds and sofas carry ten years on the frame and three years on foam and mechanisms. Mattresses carry five years against manufacturing defects.

Damage on delivery

Any damage occurring in transit or during installation is ours to put right at no cost to you. Please inspect your piece at the time of delivery and report any damage within 24 hours.

What is not covered

Normal wear to fabric and foam, sun fading, and damage from misuse, accidents or incorrect cleaning.

Dimensions are nominal and may vary by up to 2 cm on made-to-order pieces. Aniline leathers patinate and lighten where the sun falls. Panels are cut, filled and closed by hand, so piping, channels and welts vary slightly from one piece to the next. Printed and on-screen colour differs from the material in hand, which is why we send physical samples.

These are characteristics of the material and the making rather than faults, and are not grounds for return or refund.

How refunds are made

Refunds are processed through Stripe to the card used for payment, and normally appear within 5 to 10 working days depending on your bank.

Before you order

Request free fabric samples and decide from the cloth itself.

Confirm your lift and doorway clearances, particularly for wide headboards and long modular runs. Send us your measurements if access is unclear and we will advise before production begins.

We would rather you took an extra week deciding than committed to something that isn't right.